HERE'S WHAT YOU NEED TO KNOW
What meal sizes are available?
The meal size is a Single serve. If you are feeding a larger group, simply order extra of the Single size to suit your requirements.
How often does your menu repeat?
We have 16 meals available on our menu and each week we swap 4 of the meals, so there is always a mix of new things to try and old favourites!
Do you cater for allergies?
Due to the number of meals we cook, we are unable to cater to specific allergies.
What does dairy-friendly and gluten-friendly mean?
These meals are made without any ingredients containing dairy or gluten. However, we do use dairy and gluten ingredients in our kitchen and therefore we cannot guarantee that there will be no traces of these foods in the meals.
What if there are some foods I can't eat (e.g. for religious or other reasons)?
If you are placing a casual order, you can simply choose meals that suit your preferences.
Are the meals fresh or frozen?
Our meals are cooked and delivered to you fresh - never frozen!
How long will the meals last?
Our meals are made fresh and sealed to last up to 5 days in the fridge.
Will my meals be cold when they arrive?
Yes, your meals are chilled before they leave our kitchen to keep them fresh, and they will be delivered chilled. We recommend that you put them straight into your fridge on arrival and keep them refrigerated until you're ready for dinner. Then just heat, eat and enjoy.
Can we freeze the food if we don't eat it all?
Yes, you can freeze most of the meals. Of course some food, such as salads, will not freeze well and should be eaten fresh. Just use the same common sense guidelines that you would if you had cooked the meal yourself at home.
When do you deliver?
We deliver every Tuesday throughout NZ. The delivery time can be anywhere from 9am to 5pm, depending on your location. If Monday is a public holiday, then the delivery day moves forward to Wednesday.
What if I'm not home when you deliver?
We can deliver to your home or workplace. If you are not going to be there, then you can add special instructions when you place your order so that the delivery driver will know what to do. For example, you can supply gate codes, or request that your delivery is left in a specific place such as a carport or porch. We recommend that you leave a cooler bag or chilly bin out so the driver can put the meals inside to keep them cold.
Can you deliver at a specific time?
No, due to the number of deliveries required, the drivers have a standard route that they must adhere to.
What areas do you deliver to?
We deliver right throughout NZ to all non-rural addresses. You can find out more about our delivery areas here.
When do I have to order by to get my delivery on Tuesday?
The cut-off for for deliveries is 5pm Thursday of the previous week.
Is the packaging recyclable?
We try to keep our packaging to a minimum, and your meals will be supplied in containers that are fully recyclable.
How are the gifted meals sent out?
We currently use community foodbanks as our distribution points to allow the food to go to those who need it most. Our main distribution partners are Foodlink (a network of community foodbanks that stretches from Kaitaia to Thames) and Auckland City Mission through their emergency food programme.