Here's what you need to know
What meal sizes are available?
Meal sizes are available are Singles (1 adult) or Couples (2 adults). If you are feeding a larger group, simply order extra of either size to suit your requirements.
How often does your menu repeat?
There is a new menu every single week - no repeats! You can order any of the feature meals each week or you can choose from our monthly menu.
Do you cater for allergies?
Due to the number of meals we cook, we are unable to cater to specific allergies.
What does dairy-friendly and gluten-friendly mean?
These meals are made without any ingredients containing dairy or gluten. However, we do use dairy and gluten ingredients in our kitchen and therefore we cannot guarantee that there will be no traces of these foods in the meals.
What if there are some foods I can't eat (e.g. for religious or other reasons)?
If you are placing a casual order, you can simply choose meals that suit your preferences.
If you are signing up for a regular weekly subscription you can choose to have no fish or no beef or no pork or no lamb in your meals. We will ensure that you don't receive any meals with those ingredients.
Are the meals fresh or frozen?
Our meals are cooked and delivered to you fresh - never frozen!
How long will the meals last?
Our meals are made fresh and sealed to last up to 5 days in the fridge.
Will my meals be cold when they arrive?
Yes, your meals are chilled before they leave our kitchen to keep them fresh, and they will be delivered chilled. We recommend that you put them straight into your fridge on arrival and keep them refrigerated until you're ready for dinner. Then just heat, eat and enjoy.
Can we freeze the food if we don't eat it all?
Yes, you can freeze most of the meals. Of course some food, such as salads, will not freeze well and should be eaten fresh. Just use the same common sense guidelines that you would if you had cooked the meal yourself at home.
When do you deliver?
We deliver every Monday in the Auckland area, and every Tuesday through the rest of NZ. The delivery time can be anywhere from 9am to 5pm, depending on your location. If Monday is a public holiday, then the Auckland delivery day moves forward to Tuesday.
What if I'm not home when you deliver?
We can deliver to your home or workplace. If you are not going to be there, then you can add special instructions when you place your order so that the delivery driver will know what to do. For example, you can supply gate codes, or request that your delivery is left in a specific place such as a carport or porch. We recommend that you leave a cooler bag or chilly bin out so the driver can put the meals inside to keep them cold.
Can you deliver at a specific time?
No, due to the number of deliveries required, the drivers have a standard route that they must adhere to.
What areas do you deliver to?
We deliver right throughout NZ to all non-rural addresses. You can find out more about our delivery areas here.
When do I have to order by to get my delivery on Monday or Tuesday?
The cut-off for for deliveries is 5pm Thursday of the previous week.
Is the packaging recyclable?
We try to keep our packaging to a minimum, and your meals will be supplied in containers that are fully recyclable.
If I sign up today will I get my first delivery this week?
The cut-off for signing up or making changes to an existing subscription is 5pm Thursday each week. For example, if you sign up on Tuesday this week, then your first delivery will be Monday next week. If you sign up on Friday this week, then your first delivery will be Monday of the following week.
How do I know which meals I am going to get?
Every Monday you will receive an email with the full menu available for the next week. You can log into your account to choose the meals that you wish to receive, however, if you make no selection, then we will select the meals for you.
The meals we select will depend on the number of meals your subscription is for. For example, if you have subscribed for 2 meals, then you will receive the first 2 meals in the list, if you have subscribed for 4 meals, then you will receive the first 4 meals in the list, etc.
What if I don't like the selected meals?
If you don't like the selected meals, then you can simply log in to your account and swap them for anything else on the menu.
There are 4 new feature meals every week, plus vegetarian/vegan versions of the same dish, and also 12 additional monthly meals that are available for the full calendar month.
How long do I have to sign up for?
There are no minimum time periods or fixed contracts. You can cancel, change or pause your subscription at any time. Just contact us by 5pm on Thursday to make any changes you require.
I'm going away for a week, what do I do?
You can pause your subscription at any time. Simply call us and let us know the dates you will be away and we will put them on hold and automatically re-start them on your return. You will need to call before 5pm on a Thursday and then we will implement the change for the following week's deliveries.
We have houseguests coming to stay, can we get extra meals?
You can adjust your meal plan at any time by calling us and giving us the details of the changes you wish to make. You will need to call before 5pm on a Thursday and then we will implement the change for the following week's deliveries.
You can also order additional meals at any time through our website.
How are the gifted meals sent out?
We currently use community foodbanks as our distribution points to allow the food to go to those who need it most. Our main distribution partners are Foodlink (a network of community foodbanks that stretches from Kaitaia to Thames) and Auckland City Mission through their emergency food programme.
If I buy a Couple sized meal, does that mean the gifted meal is a Couple size too?
Yes, the gifted meals are based on the number of adult serving in the purchased meals. So a Singles meal = one gifted meal, Couples meals = two gifted meals.
The total number of gifted meals is combined and then distributed out according to need (e.g. four Single-sized gifted meals may be used to feed one family of four people).